A. » : At www.cashforgoldanddiamonds.com we strive for customer satisfaction and retention of customers. We have built our reputation on honest, integrity, and outstanding customer serviced. Our overhead is intentionally smaller than some larger companies, affording us the opportunity to offer you more money for your precious jewelry items. Each transaction is taken meticulously processed and taken very seriously. Olympia has been associated with the jewelry industry for many years and therefore is afforded the very highest prices on resold jewelry and diamonds. Trust and Honesty is of the utmost importance and the strongest component of our philosophy. We believe our company is "second to none". Please read our testimonials, as they are true and accurate.
A. » : We have been established since 2002, in business for 7 years, and are members of the prestigious Jeweler's Board of Trade, the Jewelers Vigilance Committee, Better Business Bureau, IDEX Diamond Exchange and a Bonded and Insured Company. All your information is guaranteed to be kept confidential and your information will never be used or given to any third party. The site is a verified site by Control/Scan Security and its Business Background Review Certification Seal has been affixed, validated and is authentic. It is a feature we are proud to be maintain.
A. » : At presently we have never lost a package, but we insure each package for up to $500 when using our pre-paid free mailing label. If you so desire, you may insure the package for more money and use the postal carrier of your choice (UPS, FedEx, USPO). You can mail the package and request a signature upon our receipt.
A. » : Yes, we specialize in broken jewelry and damaged diamonds. Our staff is capable of refurbishing damaged gold jewelry and re-cut damaged diamonds in order to resell them for the highest prices.
A. » : Upon receipt, each package is logged in, contents photographed and weighed. It is our policy never to remove any diamonds or stones before your offer is accepted. All of your jewelry is evaluated and tested by equipment intended to determine its value without marring the jewelry.
A. » : Yes, we would be glad to purchase your estate jewelry and diamonds. Please forward all information for our perusal. We will set up a conference call to discuss plans to send one of our experts to meet with you at your location, do an evaluation and offer you the best price possible. We pay you on the spot at the time of acceptance. This procedure can be completed within one week's time.
A. » : After evaluating your jewelry, you will be emailed or called via telephone, with the "Offer & Payment Price" and immediately, upon acceptance, a check will be mailed to you. The process is fast and easy. You are guaranteed complete satisfaction on every transaction.
A. » : Usually 99% of the offers are accepted. If you're not completely satisfied with the offer, your jewelry will be mailed back immediately at our company's expense.
A. » : It's our suggestion that you wrap your jewelry securely in a box or bubble wrapped envelope for security. This ensures the best way to mail your items and is much faster and more efficient than some other ways that are used today. Affix our label on mailing container and put your return address legibly on the front. If you like we, can dispatch a uniformed FedEx agent to pick-up your jewelry on the following day at your door front. Read FedEx directions on the website and remember that each package picked up by FedEx will be insured for up to $5,000 dollars.
A. » : Simply use the email form or our free telephone number with any questions you may have. We will do our best to answer them to your satisfaction.